Troubleshooting Email Issues

• - Open Outlook/Outlook Express
• - Click on Tools -> Accounts
• - Click on Mail tab - you'll see the list of email accounts that are set-up
• - to view info and settings for each email account, double click on an email account.
• - Click (highlight) the extra or duplicate email accounts that you are not using and click on Remove button (on the right)
• - Click on General tab, Servers tab, Advanced tab, accordingly and check your Outlook settings against the following examples:

• - Double Check the spelling of each account setting, domain name, account name (is the email address complete), Outgoing Mail, Incoming Mail, etc.

• - Make sure that you do not have CAP LOCK on - passwords are case sensitive.

• - Click on your Outbox and see if there are any email messages stuck in there. If so, either click and move the message(s) to the Draft folder or right click and delete the message(s) that are left in your Outbox.

• - Our mail server requires you to login to check your email before sending email (for spam protection) and clicking on Send/Recv button just does that.

• - Double Check your Outgoing Mail (SMTP) setting - use the above instructions (1.)
• - Which company is your Internet connection provider? You usually use your Internet connection provider's Outgoing Mail (SMTP) setting when sending email.
• - You'll need to contact your Internet connection provider to verify your Outgoing Mail (SMTP) setting.
• - For an example of Outgoing Mail (SMTP) setting for Outlook Express for users who are using the SBC DSL connection, click here

• - Double Check your Incoming Mail (POP3) settings (Use the above instructions)
• - A common mistake: For Servers setting (Servers tab), -> Account Name make sure that you use the full email address and not just the first part of the email address - for example: janedoe@comentum.com and not just "janedoe"
• - Login to your Web Mail and Delete any suspicious email that can block your Mailbox. (emails that have no "From" or corrupted spam emails can cause Outlook/Outlook Express to hang.

• - Double Check your Internet connection. Make sure you can browse web sites.

• - Sometimes, just restarting your computer may solve your email problem.
  (Outlook/Outlook Express uses a special file to connect/send/receive email. Sometimes the file will need to be rebuilt and restarting the computer may simply rebuild the problem Outlook files.)

• - Click here to check your domain name's expiration. Some of the domain name registrar companies will turn off your domain as soon as your domain expires.

• - There are many reported issues on newly installed or existing Firewall/Anti-Virus/Anti-Spam softwares which are misconfigured and are causing problems sending and receiving emails. You may want to disable these types of software in your computer temporarily to see if your email problems go away. If this fixes your issue, try updating/re-installing or re-configuring your Firewall/Anti-Virus/Anti-Spam software correctly.

• - If you type the error# or part of the error message in Google/Yahoo/MSN search, you will find hundreds of results and solutions to your specific email issues.

• - This is an issue with the older version of Outlook/Outlook Express. A corrupted message stuck in your Mailbox on our server will cause Outlook/Outlook Express to hang or keep downloading the same message. Login to your Web Mail and delete all of the suspicious messages. Also try to upgrade your Outlook/Outlook Express.